Product Marketing Manager – London

WANTED: An experienced Product Marketing Manager to help lead product marketing strategy for our growing suite of advertiser and publisher technology solutions across EMEA and APAC. Based in London, you will be responsible for representing international market requirements and driving all product marketing related activities such as market research, competitive analysis, messaging and positioning, collateral development and sales enablement for our demand and supply-side business units.

Team: Product Marketing
Reports to: Vice President of Product Marketing
Location: London, UK
Type: 
Perm
Working Hours: Full time (9.30am to 6:00pm, Mon – Fri) although some flexibility is required given the nature of the role.

About the Role: Mission

Your mission will be to:

  • Analyze market trends and gather commercial team / customer feedback to inform product requirements including need, opportunity and differentiators.
  • Partner with product management on roadmap prioritization based on business needs.
  • Conduct competitive intelligence for international markets (EMEA and APAC) for both demand and supply-side business units.
  • Own go-to-market strategy for new product launches including internal and external collateral development, sales training, customer communication and external messaging.
  • Lead cross-functional team meetings to ensure transparency and clear communication across business units globally.
  • Provide sales support for RFIs, questions about products/solutions, client meetings, etc.

About You: Experience

You must have:

  • 3+ years’ experience with product marketing for a tech company, preferably in a start-up, media, tech, or advertising environment
  • Understanding of the video advertising ecosystem (digital video and/or TV)

About You: Skills

You must:

  • Be able to manage working with different countries/time zones
  • Have demonstrated ability to influence senior stakeholders across a global organization
  • Be able to quickly respond to changing business needs, priorities and timelines
  • Have a proven track record of executing quality product launches on time
  • Have excellent verbal and written communication skills
  • Have a solution-oriented mindset

About You: Education & Qualifications

  • Bachelor’s degree in business, marketing, or related field (The university of life also counts!)

The WOW Factor:

We’d love it if you have:

  • Experience working at a global company, supporting numerous countries
  • Knowledge of ACR solutions a plus
  • Understanding of the programmatic ecosystem, platforms and players (DSP, DMP, SSP)

 

WANTED: We are seeking a Management Accountant to join our awesome Finance team. You will take ownership of the production of a number of companies within the Group’s consolidated management accounts and ensure these are delivered accurately and to deadline. You’ll probably be working in the media industry as a Management Accountant currently, and might be seeking the opportunity to join a fast-paced, high-growth tech company. 

You will be a key member of our global Finance team as we look to provide timely, quality management information to the EMEA, North America and APAC regions. You will also help implement and enforce company wide policies whilst assisting the rest of the Finance team to achieve monthly and quarterly objectives.  

Reports to: Head of Management Accounting 

Location: East London  

Contract Type:  Permanent 

Working Hours: Full time (9.30am to 6pm, Mon – Fri) 

Salary: Competitive   

About the Role: Mission 

Your mission will be to: 

  • Take ownership of the production of a number of the companies P&Ls within the Group’s consolidated management accounts and ensure these are delivered accurately and to deadline. 
  • Reconcile all Balance Sheet Accounts monthly 
  • Produce monthly commentary & meet with MDs to discuss territory performance  
  • Reconcile intercompany balances on a monthly basis 
  • Liaise and co-operate with both internal audit and external audit bodies. 
  • Assist in the preparation of Budgets & Forecasts  
  • Review financial operational controls & processes 
  • Produce high quality ad hoc financial information for MDs & CFO 

About the Role: Key Relationships 

  • Chief Financial Officer 
  • Group Financial Controller 
  • Head of Finance Strategy
  • Head of Management Accounting  
  • Corporate Reporting Manager 
  • Finance team 
  • Local territory business team (Operations, Media and Sales) 

About You: Experience 

You must have: 

  • 2+ years experience in a Management Accountant role  
  • Experience producing management information to tight deadlines 
  • Demonstrable experience identifying and explaining significant variances 
  • Demonstrated experience of effectively working with a variety of inter-departmental stakeholders at different levels 
  • A media background, digital media preferred 

About You: Skills   

You must be: 

  • Calm under pressure, organised with strong time management 
  • Strong attention to detail 
  • Well developed communication skills (both verbal and written) 
  • Flexible, with the ability to work in a fast-paced environment and adapt quickly to changing priorities 
  • Able to work as part of a team and able to use your own initiative to solve problems 
  • Advanced Excel skills 
  • Effective challenger, always looking for better ways of doing things 

About You: Education & Qualifications 

  • Honours-level degree  
  • ACCA / CIMA (or equivalent) Qualified   

The Wow Factor 

We’d love it if you: 

  • Have previously used Netsuite 
  • Experience of intercompany invoicing and reconciliations 
  • Have worked with multiple currencies and have an understanding of FX 

WANTED: An enthusiastic media guru to work closely with our Business Development and Commercial teams to provide first class support to the Unruly publisher network and regional media strategy.  

You will retain control of the publisher’s account management across Japan, managing and optimizing these accounts while developing a sound knowledge of our supply-side across all formats. 

You will be a powerful communicator, highly organized and analytical with a genuine interest in digital technologies and confident in communicating on progress across a range of internal and external stakeholders.  

Your focus: making our publishers the most delighted partners in the world, delivering best-in-class servicing and offering state-of-art expertise and insights to all stakeholders you’ll be collaborating with! 

If you believe you have what it takes, we’d love to hear from you. 

 

Reports To: VP Business Development APMEA 

Location: Japan, Tokyo 

Contract Type:  Permanent 

Working Hours: Full time (9.30am to 6pm, Mon – Fri) 

Salary: Competitive, plus bonus 

 

About the Role 

Your mission will be to: 

  • Closely monitor our network of partners and consciously apply and develop internal processes to optimize all KPI reported to the publishers, including direct revenue. 
  • Maintain all existing partners performance & technical relationships (across all formats), investigating publisher’s end users experience and metrics anomalies and collaborating with Business Development, Product & Partners as necessary to resolve. 
  • Manage the current state of supply and contribute to our media strategy efforts working closely with Commercials and operations to assess and address the needs across the region. 
  • Assess incoming campaigns, compile activity and pipeline, understand our supply capabilities and use critical reasoning to assess each and every opportunity, across all formats. Be the point of contact for campaign’s pre-launch phase, providing the teams with documented insights for launch. 

 

Key Relationships 

  • Business Development Teams 
  • Operational Teams 
  • Commercial Teams 
  • Finance Teams 
  • Solutions Engineering 
  • Product Teams 

 

About You: Experience 

You must have: 

  • Basic understanding of digital advertising, including multiple formats such as display and video. 
  • Experience of taking ownership of project management cycle, seeing the work through and communicating directly with a variety of internal and external customers to offer support and solve problems via a variety of mediums (e.g. phone, face to face, email). 
  • Experience working in a partner facing technical role, investigating and resolving issues including solving new problems that have not previously been encountered 
  • Demonstrated ability to explain technical terms to non-technical people 
  • Experience of doing data analysis work, using Excel spreadsheets, SQL or other tools. 

 

About You: Skills 

You must be: 

  • Well-versed and extremely comfortable with numbers and Excel as a main tool.  
  • Hold and nurture key relationships with technology providers & platforms, publishers, networks 
  • Solution-Oriented, always thinking laterally to find different ways of solving technical and communication difficulties 
  • Confident managing expectations and pushing partners towards standardised solutions where possible.  
  • Capable of pushing back and finding middle ground with internal and external stakeholder’s requests where appropriate.  
  • Hard worker with infinite kindness.  Simply because doing business that way is so much more pleasant.  

 

About You: Behaviour 

You must be: 

  • Highly analytical-minded and in love with numbers – Proven ability to think analytically, solve problems creatively and articulate solutions and suggestions.  
  • Able to deal with external partners and internal teams in pressure situations 
  • Solutions driven in all scenarios with the ability to remain calm to achieve positive results for all internal/external partners. 
  • Confident in escalating business critical issues internally/externally 
  • Committed to continued learning and growing your professional skill set 
  • Natural communicator, enjoying sharing insights and directions to support teams and partners. 

 

About You: Education & Qualifications 

  • Honours-level degree or equivalent preferred. University of Life also counts.  

 

The WOW factor! 

We’d love it if you: 

  • Fluent in Japanese and can communicate in English 
  • At least 3+ years of previous experience 
  • Have experience or knowledge in RTB and programmatic environments 
  • Have led relationships with publishers and other networks 
  • Expert working knowledge and ability to create your own tracking tools 
  • Have solid experience in business performances support 

WANTED: An enthusiastic media guru to work closely with our Business Development and Commercial teams to provide first class support to the Unruly publisher network and regional media strategy.  

You will assist in controlling of the publisher development across APAC, managing upselling/crosseliing to a current portfolio of business across SEA. As well as canvassing to new publishers, selling the Unruly story across multiple formats such as Display, mApp, Video and CTV/OTT. 

You will be a powerful communicator,highly organized and analytical with a genuine interest in digital technologies and confident in communicating on progress across a range of internal and external stakeholders.  

Your focus: making our publishers the most delighted partners in the world, delivering best-in-class servicing and offering state-of-art expertise and insights to all stakeholders you’ll be collaborating withIf you believe you have what it takes, we’d love to hear from you! 

Reports To: VP Business Development APMEA 

Location: 8 Eu Tong Sen Street, Singapore 059818, Singapore 

Contract Type:  Permanent 

Working Hours: Full time (9.30am to 6pm, Mon – Fri) 

Salary: Competitive, plus bonus 

 

About the Role 

Your mission will be to: 

  • Demonstrated experience selling solutions to digital publishers and building relationships with key decision makers 
  • Previously identified key publishing partners 
  • Worked with programmatic vendors and be Au Fait with technical aspects of managing supply in this way 
  • Managed all facets of the sales cycle including prospecting, closing, implementing and relationship management   
  • Negotiated deals with new publishing partners across multiple verticals 
  • Previously performed against business development targets 
  • Knowledge of culture, trends and innovation in the digital space 
  • Manage the current state of supply and contribute to our media strategy efforts working closely with Commercials and operations to assess and address the needs across the region. 
  • Assess incoming campaigns, compile activity and pipeline, understand our supply capabilities and use critical reasoning to assess each and every opportunity, across all formats. Be the point of contact for campaign’s pre-launch phase, providing the teams with documented insights for launch. 

 

Key Relationships 

  • Business Development Teams 
  • Operational Teams 
  • Commercial Teams 
  • Finance Teams 
  • Solutions Engineering 
  • Product Teams 

 

About You: Experience 

You must have: 

  • A skilled negotiator with a keen interest with closing deals and working with publishers 
  • Analytical, able to solve problems, articulate solutions and analyze and report upon data 
  • Able to prepare, collateral and present value proposition on key publishers for sales teams 
  • Basic understanding of digital advertising, including multiple formats such as display and video. 
  • Experience of taking ownership of project management cycle, seeing the work through and communicating directly with a variety of internal and external customers to offer support and solve problems via a variety of mediums (e.g. phone, face to face, email). 
  • Experience working in a partner facing technical role, investigating and resolving issues including solving new problems that have not previously been encountered 
  • Demonstrated ability to explain technical terms to non-technical people 
  • Experience of doing data analysis work, using  Excel spreadsheets, SQL or other tools. 

 

About You: Skills 

You must be: 

  • Well-versed and extremely comfortable with numbers and Excel as a main tool.  
  • Hold and nurture key relationships with technology providers & platforms, publishers, networks 
  • Solution-Oriented, always thinking laterally to find different ways of solving technical and communication difficulties 
  • Confident managing expectations and pushing partners towards standardised solutions where possible.  
  • Capable of pushing back and finding middle ground with internal and external stakeholder’s requests where appropriate.  
  • Hard worker with infinite kindness.  Simply because doing business that way is so much more pleasant.  

 

About You: Education & Qualifications 

  • Honours-level degree or equivalent preferred. University of Life also counts.  

 

The WOW factor! 

We’d love it if you: 

  • At least 3+ years of previous experience  
  • You speak 2 or 3 languages fluently 
  • Have experience or knowledge in RTB and programmatic environments 
  • Have led relationships with publishers and other networks 
  • Expert working knowledge and ability to create your own tracking tools 
  • Have solid experience in business performances support  

Wanted: We are looking for an experienced and enthusiastic Campaign Manager to help build and deliver across Unruly’s awesome Managed Service and Programmatic divisions. You will lead and shape workstreams, drive programmatic media buying and optimization, fully understand all Unruly targeting and machine learning opportunities. 

You will be responsible for the scheduling Managed Service and Programmatic campaigns running through Unruly’s technology stack. You will be working alongside the Commercial, Account Management, Campaign Management, UnrulyShield and Growth teams, utilising core product knowledge and outstanding technical diligence across programmatic and proprietary systems to deliver best in class campaigns on behalf of our clients.  

You will play a key role in helping develop training materials and train new hires. You will also need to communicate clearly and effectively with development and product groups to maintain and enforce ad specs, test out new technologies, and roll out new initiatives.  

 

Location: 2 Holt St, Surry Hills, NSW 2010 

Contract Type:  Permanent 

Working Hours: Full time (9.00am to 5.30pm, Mon – Fri) 

Salary: Competitive, plus bonus 

 

About the Role: Mission 

Your mission will be to:  

  • Work with the APAC Operations team to run online video campaigns via multiple demand-based technology platforms, developing a strong understanding of auction-based media and complex targeting to assist with building out and delivering best in class campaigns. 

 

About the Role: Key Relationships 

  • Client Servicing Team 
  • Campaign Management Team 
  • Commercial Team 
  • Business Development Team 

 

About You: Experience 

 

You must have: 

  • Demonstrated digital media experience (agency, publisher, network, trading desk, technology vendor), with part of this focused specifically on programmatic media buying and performance optimisation 
  • Clear demonstrable knowledge of digital and emerging platforms/commercial opportunities in the digital media landscape 
  • Experience in testing and rolling out new functionality via a thorough QA process 
  • Understanding of the programmatic advertising ecosystem, including the roles of DSPs, SSPs, Exchanges, RTB and Audience Targeting 
  • Developed RTB-based processes and workflows designed to maximise client ROI and profit retention 

 

About You: Skills 

You must be: 

  • Fluent in English – with strong spelling and grammar 
  • Able to collect, synthesize and report data 
  • Detail oriented and capable of assisting with developing business models/proposing recommendations 
  • Excellent at organisation and able to take the initiative on projects and independently deliver to tight deadlines 
  • An understanding of the current and emerging video, mobile and social landscape and be able to consider how and why people use these platforms to consume video 
  • Able to communicate effectively with internal customers face to face, over the phone and via email 
  • Intermediate level user of Excel and PowerPoint 

 

About You: Behaviour 

You must be: 

  • A go-getter – the initiative to get things done and open to new challenges 
  • A self-starter – excellent at organisation and calm under pressure 
  • A team player – able to work in a team; reliable and support others 
  • Analytical – able to solve problems creatively and articulate solutions and suggestions 
  • Passionate – about digital video, social media & online culture 
  • Friendly – able to communicate with people from various backgrounds and with different personalities 
  • Accountable – deliver your actions on time, always 

 

About You: Education & Qualifications 

  • Honours-level degree or equivalent preferred 

 

The WOW factor! 

We’d love it if you: 

  • At least 2+ years of previous experience  
  • Speak a second (or third, or fourth…) language 
  • Are active in the world of social media and understand the advertising ecosystem available to brands in the social sphere 
  • Experience of presenting findings, research or proposals for review 

 

Other Details 

  • Some international travel may be required for this role 
  • All applicants must be authorised to work in Australia 

 

WANTED:  A commercial lawyer to advise the supply and demand sides of the business, as well as ensure compliance with legislation. You’ll either be working in-house or be in private practice having undertaken client secondments, ideally for a high growth technology or digital media company with a global footprint. This role will involve negotiating and reviewing commercial contracts, advising on privacy and anti-corruption and co-ordinating new Unruly territories and co sec support. 

We’re passionately committed to encouraging and celebrating diversity and well-being through our inclusive and nurturing company culture. At Unruly we have a unique culture that allows great people to do what they do best. Our super power is passionate, collaborative and empowered people on a mission to #DeliverWow.  

 ________________________________________________________________________

Reports to: General Counsel

Location: East London

Employment Type:  Permanent

Working Hours: Full time Monday – Friday 9.30am-6pm

Salary: Competitive

Mission for the Role

Your mission will be to:

  • Review, draft, and negotiate commercial contracts on the supply and demand sides of the business, as well as specialist teams like Data, Marketing and Product Development
  • Collaborate with business partners to assess and monitor company compliance with legislation including GDPR, ePrivacy, CCPA, and anti-corruption laws, including support and develop processes and policies to help ensure ongoing compliance
  • Provide advice and support to business partners for new business initiatives and technology development
  • Identify contractual risks and suggest alternatives that lead to optimal solutions
  • Work cross-functionally with sales, finance and operations teams to ensure that contractual terms are compliant with legal, regulatory and company policies and risk preferences

About You: Experience

You must have:

  • Strong experience and understanding of the Technology sector – ad tech would be great but not necessary 
  • Some of this experience must be at a company operating in multiple jurisdictions in the US, EMEA, and, ideally APAC, too
  • Significant background in digital media and knowledge of the current challenges (e.g. around privacy, ad blocking and cookie usage within the EU) is a plus
  • Strong Knowledge of data protection and e-privacy preferred
  • Comfortable in a fast-paced and high growth environment 

About You: Skills

You must be:

  • Commercial / technology lawyer with 3 to 5 years’ PQE
  • Commercially pragmatic – able to take a commercial view on legal risk and comfortable taking personal responsibility for judgement calls when instructions are incomplete or ambiguous
  • Strategic in approach, focusing on the company’s medium and long-term goals
  • Self-starter with initiative and a head for detail
  • Able to dive down into the nitty-gritty and chase down the smallest items
  • Accomplished and strong negotiator, able to be the face during contract negotiation, not providing advice in the backroom

About You: Behaviour

You must be:

  • Collaborative in style, with strong ability to influence and persuade colleagues and peers
  • Can-do, anything’s possible attitude, relishing complex problems as an opportunity to deliver solutions
  • Extremely strong work ethic, happy to support a business that’s working across multiple time zones

About You: Education & Qualifications

  • Solicitor qualified in England & Wales
  • Solid private practice experience
  • Some in-house experience 

The WOW Factor

  • In-house experience at with ad tech company or advertising agency
  • Experience of advising and negotiating in multiple territories

WANTED:  A self-motivated and growth-orientated professional to help build out our US publisher network and manage strategic partnerships in the programmatic space.  

As Business Development Associate, NYC you will identify, pursue, and negotiate new partnership deals for Unruly across verticals such as tech, female/male lifestyle, sports or entertainment. If you love media and content, then this is a great place to grow your career.  It would be great if you have knowledge of how media companies work.    

You will have a passion for social video and publishing. As Business Development Associate, NYC, you will manage all facets of the sales cycle including prospecting, closing, implementing and relationship management, and building successful long-term relationships. You will work at Unruly’s NYC office and will report to the US, BD Vice President.  Are you excited at the thought of forging partnerships with digital publishers across online and mobile environments?  Are you looking for a role within a high-growth, fast-paced startup environment? If your answer is “Hell Yeah!” then this could be for you.

Reports to: US  Vice President, Business Development 

Location: US

Employment Type:  Full Time

Working Hours: Full time

Salary: Competitive salary plus bonus component

Benefits: We’re an AdAge best place to work!  We have amazing office snacks, social gatherings, exposure to senior level executives, and more.  We also spend way too much time watching and sharing the most awesome videos on the Web.

About the role: Mission 

  • Create business development opportunities across the US and wherever additional efforts are needed; cultivate partnerships, evaluate needs, establish mutually agreeable terms, negotiate and close deals.
  • Manage and develop relationships with key accounts throughout the whole lifecycle – account vetting, onboarding, daily maintenance, and growth opportunities. 

Key Relationships

  • Online publishers 
  • Programmatic platforms
  • US BD Team  
  • US Sales and Operations
  • Global Product Development Teams
  • Global BD Team
  • VP US Business Development
  • Chief Strategy Officer

About You: Experience

You must have:

  • Knowledge of culture, trends and innovation in the digital space
  • Knowledge of online advertising
  • Knowledge of video advertising
  • 1-3years experience selling solutions to digital publishers and building relationships with key decision makers

About You: Skills and Behavior

You must be: 

  • Analytical, able to solve problems, articulate solutions and analyze and report upon data
  • Experienced user of the Microsoft Office Suite (including Powerpoint and Excel) and ideally have some experience with Google Apps
  • Able to understand basics of digital product development and platforms
  • Confident –  in escalating business critical issues internally/externally, able to effectively liaise with a variety of internal and external stakeholders (sales, operations, publishers)
  • Collaborative – happy to work closely with local and global colleagues in a fast growth start-up environment
  • Energetic – with a high level of initiative and motivation, great at networking, negotiating and closing deals
  • Customer-focused – with excellent communication, networking and negotiation skills
  • Dedicated – to delivering great service
  • Organized – able to deliver campaign requirements to deadline and  prioritize leads
  • Team-oriented – with the ability to problem-solve proactively and deal with multiple priorities 
  • Able to manage a network of content publishers and develop their revenue opportunity
  • Able to develop strong personal relationships with supply and exchange partners
  • Experience in onboarding new supply and exchange partners, working through integrations and contract negotiations and driving adoption of new partners internally
  • Excellent communication skills to liaise with internal and external stakeholders

About You: Education & Qualifications

  • Bachelors degree or equivalent preferred (relevant apprenticeship/job training or University of Life also counts)

The WOW factor!

Would be great if you had:

  • Previously identified key publishing partners
  • Managed all facets of the sales cycle including prospecting, closing, implementing and relationship management.  
  • Negotiated deals with new publishing partners across multiple verticals
  • Previously performed against business development targets. Have experience or knowledge in RTB and programmatic environments
  • Have led global relationships with premium publishers and large networks
  • Have direct experience closing deals with partners in the video space

WANTED:  Senior HR leader with deep experience of delivering innovative and effective people strategy across multiple teams and territories in a technology/digital media environment. 

Reports to: Global SVP, People

Direct reports:  People Team Manager 

Location: London

Employment Type:  Permanent

Working Hours: Full time Monday – Friday 9.30am-6pm, although out of hours work is a reality of being in a global role. 

Salary: Competitive, plus bonus

Mission for the Role

Your mission will be to:

  • Bring Unruly’s People strategy to life on a day-to-day basis, as a senior member of the Global People Team to support integration, resourcing & recruitment, compliance and record keeping, policy & employer relations, reward & payroll processes, in order to find and retain our world-class talent.

About the Role

Unruly’s People Director will work in partnership with the global People Team and the Unruly Executive Team to evolve and deliver a world-class People strategy that attracts, retains and develops the brightest and best talent in adtech. Reporting to the Global SVP, People, you will have responsibility for Unruly’s recruitment, reward, L&D, culture & employee relations, people data & core HR process across the globe. The overarching goal and biggest challenge will be navigating the wider organisation through a fast-paced and ever-evolving industry, building resilience and ensuring the business is equipped for change while protecting our award-winning culture. 

You will work with a high performance People team, who are trusted by the business as partners and advisors. The People Director will be a leader in the team with expertise, passion & (crucially) by walking your own talk, to engage them in your vision.

Key Relationships

  • Global People Team
  • Unruly Executive Team
  • Tremor Executive Team
  • Finance Leads 

Essential Experience

You must have:

  • 10+ years HR experience in a fast-paced tech/digital/media environment within the UK (required) and additional experience in other countries where Unruly operates (preferred)
  • Experience managing through change; be it acquisitions or system integrations
  • Extensive experience in talent management; especially with regards to reward and recognition, learning & development, performance management
  • Experience with global employment law issues  

Your Skills

You must be:

  • Insightful of market trends with an ear to the ground of current news within the industry
  • Comfortable navigating people data and providing insights
  • Exude good commercial acumen with the ability to make business critical decisions
  • Ready to support complex payrolls and benefits process with exceptional attention to detail
  • A champion of diversity and inclusion, with an ability to identify further areas to enrich our diverse culture
  • Passionate about recruitment and hiring processes built to hire only top performers
  • Pragmatic with global holiday, absence, maternity, paternity, disciplinary, grievance procedures
  • Comfortable with ambiguity, a fluid work environment and an unflappable approach to managing employee changes
  • Self-motivated; able to define the task at hand and keep things moving
  • Hands-on in maintaining a high-performance culture where recognition and career development are the reward
  • Keen to lead and roll out L&D processes such as management training, coaching/mentoring and knowledge-sharing. You seek to embed development into the way we all work in order to scale the business
  • Able to maintain a positive, clear and fun tone in all your written & visual communications. You have an ability to take HR very seriously, but ideally not yourself too seriously

 

Behaviours

You must be: 

  • Exceptionally detail-oriented, determined to get facts, figures, numbers, contracts, spelling etc close to perfect
  • Diplomatic, tactful with good negotiation skills and able to deal with difficult situations
  • Absolutely brilliant at building warm, trusting relationships with people in a work environment
  • A natural communicator who seeks to share knowledge and insight within the team & where this facilitates progress or supports business goals…
  • …. and the kind of natural communicator who knows when information is confidential or otherwise sensitive. You can also be totally discreet when needed
  • On a quest to surface improvements by planning ahead with your team leads, making the People Team more effective and less reactive
  • Happy to collaborate, explain your ideas and show your working. You prefer to work with consideration and empathy within an ego-free team and you’re not an individual glory-hunter
  • A juggler, plate-spinner and gear changer (while riding a unicycle, preferably)

 

At Unruly we believe wholeheartedly in the value of diversity and inclusion, and put both at the very core of our business. The varied experiences and ideas of our people are ingrained in our innovative culture and ensure Unruly is a business that understands a diverse market and delivers wow for everyone! “We encourage people to come as you are and love what you do. We embrace inclusion and diversity by celebrating our differences. With a flat structure and ego-free teams everyone’s opinions and ideas matter”  – Norm Johnston, Unruly CEO.

Further Info

There may be some international travel required for the role.

 

Does this sound like you? 

WANTED: A super-organised multitasker, who is energetic, outgoing, proactive and unflappable, with a passion for taking care of your workplace like it’s your own home and your fellow colleagues and clients like they’re your own family. As part of the Global People team, reporting to the People Team Manager, you’ll be an advocate of exceptional customer service, happy to go above and beyond to ensure that our flagship HQ is the kind of place that people love to work in and clients love to visit.

As FOH Lead, you will be responsible for the day to day running of the office, planning the rota’s, coordinating events, and ensuring all daily checks are completed to the highest of standards. You will also need a good head for numbers as you will be responsible for assisting with the office budget ensuring the office is always stocked in all ways! You will also be a first point of contact for the Whitechapel Building (the joint building we share). This will involve attending the monthly tenants meeting on behalf of Unruly, liaising with the maintenance and security teams for the building and being an all round facilities Jedi!  Also, you will be the culture king/queen of the UK office, ensuring we always have fun and the energy is always high, especially when planning our awesome Summer and Christmas parties. 

You will also work closely with the People team assisting with key People team processes as well as providing a little admin and project support and anything else ad hoc as required.  

Reports to: People Team Manager

Location: East London, UK

Contract Type: FTC (1 year)

Working Hours: Full time (9.00am to 5:30pm, Mon – Friday) although some flexibility is required given the nature of a Front of House/Office Support/Events focused role. 

About the Role: Mission

Your mission will be to:

  • Take care of your workplace like it’s your own home, leading on social activity, owning the Front of House, and providing exceptional support to the People team.

Your duties will involve (but are not exclusive to):

  • Ensure things within the office run smoothly
  • Being the face of Unruly HQ’s Front of House and owning all FOH processes
  • First port of call for any internal/external queries and visitors
  • Answering calls, taking messages, replying to email queries from stakeholders
  • Preparing and setting up refreshments for regular meetings and client events
  • Responsible for daily deliveries of breakfast and other regular deliveries 
  • Responsible for Hive members wellbeing in the office 
  • Arranging couriers and post distribution
  • Ownership of the FOH rota  
  • First point of contact for all maintenance issues in HQ
  • First point of contact for the Whitechapel Building
  • Assisting People team with ad hoc tasks 

About the Role: Key Relationships

  • People Team
  • General Counsel & SVP People 
  • A team of interns who support Front of House
  • Unruly employees (particularly our Sales Team)
  • External clients, guests and suppliers
  • The Whitechapel Building team 

About You: Experience

You must have:

  • 1 years experience in a reception based role
  • Previously delivered superior service in a customer-facing role (in any industry).
  • Experience answering phones with an excellent telephone manner.
  • Dealt with a variety of stakeholders (from delivery people to important clients/senior managers), and you have adapted your approach to their needs.
  • Previously solved problems in real-time, created work-arounds, and improved processes to prevent issues happening again in the future.
  • Experience in leading and managing processes 

About You: Skills 

You must be:

  • An Intermediate to Advanced user of Google Apps (Gmail, Calendar, Docs).
  • A fluent English speaker, with strong spelling and grammar.
  • A confident communicator, able to liaise with internal and external stakeholders at all levels verbally, via email or over the phone.
  • Relentlessly positive with the ability to make Unrulies, The Hive and guests feel welcome.
  • A skilled multi-tasker, able to prioritise incoming requests and think on your feet about the most effective way to address these.
  • An expert at anticipating eventualities – always one step ahead and looking to minimise business disruption.
  • Neat and organised with high attention to detail – able to ensure events and meeting spaces are set-up to a high standard.
  • Able to make best friends with a whole host of Unruly suppliers; from the Plumber and Handyman to the Postman and Couriers.
  • Practical and logical – You know how to change a lightbulb and can work out how to fix the coffee machine if it’s having a bad day. 

About You: Behaviour

You must be:

  • Professional – always providing superior levels of customer service, representing Unruly, and able to identify senior stakeholders.
  • Super friendly and personable – able to be the ‘face’ of Unruly for all visitors to Front of House.
  • Flexible – able to respond to ad-hoc requests and ready to turn your hand to anything.
  • Organised – able to identify and prioritise tasks and ensure they are completed.
  • Motivated – you love what you do, and are passionate about doing a great job on all tasks.
  • Someone who takes the initiative – always on the lookout for things which need doing, providing progress updates to stakeholders when required, suggesting process improvements and new ideas, and ensuring the wheels keep turning!

About You: Education & Qualifications

  • Honours-level degree or equivalent preferred (University of Life also counts.)

The Wow Factor

We’d love it if you:

  • Love a bit of health & safety.
  • Are passionate about digital video, social media and online culture.

WANTED:  Exceptional individual looking to take their career to the next level in Technology. You will help us deliver first rate technical support across Unruly’s internal technology stack and we will help you develop the skills and knowledge required to support our infrastructure. You will join a diverse team of like-minded techies and play a crucial role in ensuring the stability and efficiency of our Global offices. 

As an IT Support Engineer you’ll handle tech creatively, drive adoption of new processes amongst your fellow Unrulies and help to continually improve how we do things. You will respond to incidents and resolve queries through our support ticketing system and be the first point of contact for hardware and software needs. You will also escalate situations where necessary in accordance with Infrastructure support processes and will ensure all incidents are logged. You will likely already have 1 -2 years desktop support experience and looking to broaden your exposure to a new environment, or a recent graduate. 

What matters most to us is your passion and aptitude to solve problems and stay on the cutting edge of tech!  If you think you have what it takes to become Unruly we’d love to hear from you.

Reports to: Global IT Director
Location: London
Employment Type: Permanent
Working Hours: Monday to Friday, 9.30am – 6pm (flexibility required)
Salary: Highly competitive base salary

About the Role: Mission

Your mission will be to:

  • Support the Unruly internal technology stack to ensure a 99% uptime ratio whilst continuously researching and testing new ways to improve the technical environment, along with its frameworks and processes.

About the Role: Key Relationships

  • Infra Team (aka IT)
  • Unrulies

About You: Experience

You must have:  

  • Customer service experience
  • Experience helping less technical people understand technical problems
  • Worked on an academic or personal project where you can demonstrate an aptitude for at least one area of technology
  • Minimum of 1 years industry IT experience 

About You: Skills

You must be:

  • Analytical – able to logically structure, present and retain technical information
  • A superb communicator (written and verbal) – in every scenario, with ability to effectively liaise with different teams and external suppliers in a friendly and approachable manner
  • A great relationship-builder: helping and supporting people whether in person or online should come naturally

About You: Behaviour

You must be:

  • Flexible – Willing to get your hands dirty – this could involve anything from changing printer cartridges and shipping out the latest hardware to helping the Infra team solve complex technical problems. Available for out of hours, shift work and event support when required 
  • Curious – With limitless enthusiasm for technology and always striving to grow your knowledge
  • Calm – Able to deal with people, not phased by pressure and able to think on your feet
  • Collaborative – A team player happy to be hands-on where required and able to liaise with global stakeholders
  • Methodical – Able to approach problems logically
  • A troubleshooter – Able to look for and deliver resolutions to problems

About You: Education & Qualifications

  • Bachelor’s degree or equivalent preferred (University of Life also counts!)

 
The WOW factor!

We’d love it if you knew something about:

  • Solving common desktop software issues
  • Networking fundamentals required
  • Professional exposure to Microsoft Windows and Apple Mac platforms at both a hardware and software level
  • Administration of G-Suite and Office 365
  • A/V systems and event support
  • Systems management, monitoring, deployment and automation
  • Workstation imaging and deployment
  • Active Directory
  • ITIL 
  • Hosting, backup and online storage
  • Anti-Virus/malware management
  • Inventory and software licensing
  • Agile methodologies

Other Details

Infrequent global travel.  Out of hours work to support system outages and maintenance.