People Team Director – London

WANTED:  Senior HR leader with deep experience of delivering innovative and effective people strategy across multiple teams and territories in a technology/digital media environment. 

Reports to: Global SVP, People

Direct reports:  People Team Manager 

Location: London

Employment Type:  Permanent

Working Hours: Full time Monday – Friday 9.30am-6pm, although out of hours work is a reality of being in a global role. 

Salary: Competitive, plus bonus

Mission for the Role

Your mission will be to:

  • Bring Unruly’s People strategy to life on a day-to-day basis, as a senior member of the Global People Team to support integration, resourcing & recruitment, compliance and record keeping, policy & employer relations, reward & payroll processes, in order to find and retain our world-class talent.

About the Role

Unruly’s People Director will work in partnership with the global People Team and the Unruly Executive Team to evolve and deliver a world-class People strategy that attracts, retains and develops the brightest and best talent in adtech. Reporting to the Global SVP, People, you will have responsibility for Unruly’s recruitment, reward, L&D, culture & employee relations, people data & core HR process across the globe. The overarching goal and biggest challenge will be navigating the wider organisation through a fast-paced and ever-evolving industry, building resilience and ensuring the business is equipped for change while protecting our award-winning culture. 

You will work with a high performance People team, who are trusted by the business as partners and advisors. The People Director will be a leader in the team with expertise, passion & (crucially) by walking your own talk, to engage them in your vision.

Key Relationships

  • Global People Team
  • Unruly Executive Team
  • Tremor Executive Team
  • Finance Leads 

Essential Experience

You must have:

  • 10+ years HR experience in a fast-paced tech/digital/media environment within the UK (required) and additional experience in other countries where Unruly operates (preferred)
  • Experience managing through change; be it acquisitions or system integrations
  • Extensive experience in talent management; especially with regards to reward and recognition, learning & development, performance management
  • Experience with global employment law issues  

Your Skills

You must be:

  • Insightful of market trends with an ear to the ground of current news within the industry
  • Comfortable navigating people data and providing insights
  • Exude good commercial acumen with the ability to make business critical decisions
  • Ready to support complex payrolls and benefits process with exceptional attention to detail
  • A champion of diversity and inclusion, with an ability to identify further areas to enrich our diverse culture
  • Passionate about recruitment and hiring processes built to hire only top performers
  • Pragmatic with global holiday, absence, maternity, paternity, disciplinary, grievance procedures
  • Comfortable with ambiguity, a fluid work environment and an unflappable approach to managing employee changes
  • Self-motivated; able to define the task at hand and keep things moving
  • Hands-on in maintaining a high-performance culture where recognition and career development are the reward
  • Keen to lead and roll out L&D processes such as management training, coaching/mentoring and knowledge-sharing. You seek to embed development into the way we all work in order to scale the business
  • Able to maintain a positive, clear and fun tone in all your written & visual communications. You have an ability to take HR very seriously, but ideally not yourself too seriously

 

Behaviours

You must be: 

  • Exceptionally detail-oriented, determined to get facts, figures, numbers, contracts, spelling etc close to perfect
  • Diplomatic, tactful with good negotiation skills and able to deal with difficult situations
  • Absolutely brilliant at building warm, trusting relationships with people in a work environment
  • A natural communicator who seeks to share knowledge and insight within the team & where this facilitates progress or supports business goals…
  • …. and the kind of natural communicator who knows when information is confidential or otherwise sensitive. You can also be totally discreet when needed
  • On a quest to surface improvements by planning ahead with your team leads, making the People Team more effective and less reactive
  • Happy to collaborate, explain your ideas and show your working. You prefer to work with consideration and empathy within an ego-free team and you’re not an individual glory-hunter
  • A juggler, plate-spinner and gear changer (while riding a unicycle, preferably)

 

At Unruly we believe wholeheartedly in the value of diversity and inclusion, and put both at the very core of our business. The varied experiences and ideas of our people are ingrained in our innovative culture and ensure Unruly is a business that understands a diverse market and delivers wow for everyone! “We encourage people to come as you are and love what you do. We embrace inclusion and diversity by celebrating our differences. With a flat structure and ego-free teams everyone’s opinions and ideas matter”  – Norm Johnston, Unruly CEO.

Further Info

There may be some international travel required for the role.

 

Does this sound like you? 

WANTED: A super-organised multitasker, who is energetic, outgoing, proactive and unflappable, with a passion for taking care of your workplace like it’s your own home and your fellow colleagues and clients like they’re your own family. As part of the Global People team, reporting to the People Team Manager, you’ll be an advocate of exceptional customer service, happy to go above and beyond to ensure that our flagship HQ is the kind of place that people love to work in and clients love to visit.

As FOH Lead, you will be responsible for the day to day running of the office, planning the rota’s, coordinating events, and ensuring all daily checks are completed to the highest of standards. You will also need a good head for numbers as you will be responsible for assisting with the office budget ensuring the office is always stocked in all ways! You will also be a first point of contact for the Whitechapel Building (the joint building we share). This will involve attending the monthly tenants meeting on behalf of Unruly, liaising with the maintenance and security teams for the building and being an all round facilities Jedi!  Also, you will be the culture king/queen of the UK office, ensuring we always have fun and the energy is always high, especially when planning our awesome Summer and Christmas parties. 

You will also work closely with the People team assisting with key People team processes as well as providing a little admin and project support and anything else ad hoc as required.  

Reports to: People Team Manager

Location: East London, UK

Contract Type: FTC (1 year)

Working Hours: Full time (9.00am to 5:30pm, Mon – Friday) although some flexibility is required given the nature of a Front of House/Office Support/Events focused role. 

About the Role: Mission

Your mission will be to:

  • Take care of your workplace like it’s your own home, leading on social activity, owning the Front of House, and providing exceptional support to the People team.

Your duties will involve (but are not exclusive to):

  • Ensure things within the office run smoothly
  • Being the face of Unruly HQ’s Front of House and owning all FOH processes
  • First port of call for any internal/external queries and visitors
  • Answering calls, taking messages, replying to email queries from stakeholders
  • Preparing and setting up refreshments for regular meetings and client events
  • Responsible for daily deliveries of breakfast and other regular deliveries 
  • Responsible for Hive members wellbeing in the office 
  • Arranging couriers and post distribution
  • Ownership of the FOH rota  
  • First point of contact for all maintenance issues in HQ
  • First point of contact for the Whitechapel Building
  • Assisting People team with ad hoc tasks 

About the Role: Key Relationships

  • People Team
  • General Counsel & SVP People 
  • A team of interns who support Front of House
  • Unruly employees (particularly our Sales Team)
  • External clients, guests and suppliers
  • The Whitechapel Building team 

About You: Experience

You must have:

  • 1 years experience in a reception based role
  • Previously delivered superior service in a customer-facing role (in any industry).
  • Experience answering phones with an excellent telephone manner.
  • Dealt with a variety of stakeholders (from delivery people to important clients/senior managers), and you have adapted your approach to their needs.
  • Previously solved problems in real-time, created work-arounds, and improved processes to prevent issues happening again in the future.
  • Experience in leading and managing processes 

About You: Skills 

You must be:

  • An Intermediate to Advanced user of Google Apps (Gmail, Calendar, Docs).
  • A fluent English speaker, with strong spelling and grammar.
  • A confident communicator, able to liaise with internal and external stakeholders at all levels verbally, via email or over the phone.
  • Relentlessly positive with the ability to make Unrulies, The Hive and guests feel welcome.
  • A skilled multi-tasker, able to prioritise incoming requests and think on your feet about the most effective way to address these.
  • An expert at anticipating eventualities – always one step ahead and looking to minimise business disruption.
  • Neat and organised with high attention to detail – able to ensure events and meeting spaces are set-up to a high standard.
  • Able to make best friends with a whole host of Unruly suppliers; from the Plumber and Handyman to the Postman and Couriers.
  • Practical and logical – You know how to change a lightbulb and can work out how to fix the coffee machine if it’s having a bad day. 

About You: Behaviour

You must be:

  • Professional – always providing superior levels of customer service, representing Unruly, and able to identify senior stakeholders.
  • Super friendly and personable – able to be the ‘face’ of Unruly for all visitors to Front of House.
  • Flexible – able to respond to ad-hoc requests and ready to turn your hand to anything.
  • Organised – able to identify and prioritise tasks and ensure they are completed.
  • Motivated – you love what you do, and are passionate about doing a great job on all tasks.
  • Someone who takes the initiative – always on the lookout for things which need doing, providing progress updates to stakeholders when required, suggesting process improvements and new ideas, and ensuring the wheels keep turning!

About You: Education & Qualifications

  • Honours-level degree or equivalent preferred (University of Life also counts.)

The Wow Factor

We’d love it if you:

  • Love a bit of health & safety.
  • Are passionate about digital video, social media and online culture.

WANTED: A super-organised multitasker, who is energetic, outgoing, proactive, with a passion for taking care of your workplace like it’s your own home and your fellow colleagues and clients like they’re your own family. 

As part of the Global People team, reporting to the People Team Manager you’ll be an advocate of exceptional customer service, happy to go above and beyond to ensure that our flagship HQ is the kind of place that people love to work in and clients love to visit.

As Office Manager, along with a team of interns you will be responsible for the day to day running of the office, planning the rotas and ensuring all daily checks are completed to the highest of standards. You will also need a good head for numbers as you will be responsible for assisting with the office budget ensuring the office is stocked in all ways! 

You will also be a first point of contact for the Whitechapel Building (the joint building we share). This will involve attending the monthly tenants meeting on behalf of Unruly, liaising with the maintenance and security teams for the building and being an all round building Jedi!  

Also, as part of the office social committee, you will be the culture king/queen in the UK office ensuring we have monthly socials, awesome summer and Christmas parties and basically lot’s of fun!

You will also work closely with the People team assisting with key People team processes as well as providing a little admin and project support and anything else ad hoc as required.  

Reports to: People Team Manager

Location: East London, UK

Contract Type: FTC (6 months +)

Working Hours: Full time (9.00am to 5:30pm, Mon – Fri) although some flexibility is required given the nature of the role

About the Role: Mission

Your mission will be to:

  • Ensuring the office runs super smoothly, leading on social activity, owning Front of House, providing exceptional support to the People team.

Your duties will involve (but are not exclusive to):

  • Ensure things within the office run smoothly
  • Being the face of Unruly HQ’s Front of House and owning all FOH processes
  • First port of call for any internal/external queries and visitors
  • Responsible for daily deliveries of breakfast and other regular deliveries 
  • Responsible for Hive members wellbeing in the office 
  • Arranging couriers and post distribution
  • Managing FOH intern
  • Ownership of the FOH rota  
  • First point of contact for all maintenance issues in HQ
  • First point of contact for the Whitechapel Building – attendance of monthly tenants meetings
  • Assisting People team with ad hoc tasks 

About the Role: Key Relationships

  • People Team
  • General Counsel & SVP People 
  • A team of interns who support Front of House
  • Unruly employees (particularly our Sales Team)
  • External clients, guests and suppliers
  • The Whitechapel Building team 

About You: Experience

You must have:

  • Experience in a receptionist based role
  • Previously delivered superior service in a customer-facing role (in any industry).
  • Experience answering phones with an excellent telephone manner.
  • Dealt with a variety of stakeholders (from delivery people to important clients/senior managers), and you have adapted your approach to their needs.
  • Previously solved problems in real-time, created work-arounds, and improved processes to prevent issues happening again in the future.
  • Experience in leading and managing processes 

About You: Skills 

You must be:

  • An Intermediate to Advanced user of Google Apps (Gmail, Calendar, Docs).
  • A fluent English speaker, with strong spelling and grammar.
  • A confident communicator, able to liaise with internal and external stakeholders at all levels verbally, via email or over the phone.
  • Relentlessly positive with the ability to make Unrulies, The Hive and guests feel welcome.
  • A skilled multi-tasker, able to prioritise incoming requests and think on your feet about the most effective way to address these.
  • An expert at anticipating eventualities – always one step ahead and looking to minimise business disruption.
  • Neat and organised with high attention to detail – able to ensure events and meeting spaces are set-up to a high standard.
  • Able to make best friends with a whole host of Unruly suppliers; from the Plumber and Handyman to the Postman and Couriers.
  • Practical and logical – You know how to change a lightbulb and can work out how to fix the coffee machine if it’s having a bad day. 

About You: Behaviour

You must be:

  • Professional – always providing superior levels of customer service, representing Unruly, and able to identify senior stakeholders.
  • Super friendly and personable – able to be the ‘face’ of Unruly for all visitors to Front of House.
  • Flexible – able to respond to ad-hoc requests and ready to turn your hand to anything.
  • Organised – able to identify and prioritise tasks and ensure they are completed.
  • Motivated – you love what you do, and are passionate about doing a great job on all tasks and willing to go above and beyond
  • Someone who takes the initiative – always on the lookout for things which need doing, providing progress updates to stakeholders when required, rallying together the Interns to complete Front of House duties, suggesting process improvements and ensuring the wheels keep turning!

About You: Education & Qualifications

  • Honours-level degree or equivalent preferred (University of Life also counts.)

The Wow Factor

We’d love it if you:

  • Love a bit of health & safety.
  • Are passionate about digital video, social media and online culture.

 

A super-organised multitasker, who is energetic, outgoing, proactive, with a passion for taking care of your workplace like it’s your own home and your fellow colleagues and clients like they’re your own family. 

As part of the Global People team, reporting to the Office Manager you’ll be an advocate of exceptional customer service, happy to go above and beyond to ensure that our flagship HQ is the kind of place that people love to work in and clients love to visit.

As Front of House Intern you will have joint responsibility for the day to day running of all Front of House activity. You will also be a first point of contact for the Whitechapel Building. Working alongside a team of interns you will assist with planning the rotas and ensure the smooth running of the office ensuring all daily checks are completed to the highest of standards.

You will also be a culture king/queen in the UK office ensuring we have monthly socials and awesome summer and Christmas parties. You will also work closely with the People team assisting with key People team processes as well as providing a little admin and project support.  

Reports to: Office Manager

Location: East London, UK

Contract Type: up to 6 months (intern)

Working Hours: Full time (9.00am to 5:30pm, Mon – Fri) although some flexibility is required given the nature of a Front of House/Office Support/Events focused role. 

About the Role: Mission

Your mission will be to:

  • Front of House activity, ensuring the office runs super smoothly and all Unrulies and external visitors are always happy. Be the culture king/queen for the UK office and provide exceptional support to the People team.

Your duties will involve (but are not exclusive to):

General FOH

  • Being the face of Unruly HQ’s Front of House, greeting/signing in guests.
  • First port of call for any internal/external queries and visitors
  • Answering calls, taking messages, replying to email queries from stakeholders
  • Support on external events – setting up and hosting 
  • Responsible for daily deliveries of breakfast and other regular deliveries 
  • Responsible for Hive members wellbeing in the office 
  • Signing for parcels, sending parcel emails and handing out post.
  • Arranging couriers, post distribution and taxis.
  • Keeping an eagle-eye out to ensure things within the office run smoothly.
  • Creating door access cards for new employees
  • First point of contact for any maintenance issues in HQ
  • First point of contact for the Whitechapel Building 

People Team

  • Joint ownership of the work experience process 
  • Planning of monthly social events and the summer and Christmas party 
  • Assisting People team with routine admin (including the week a head, panda props, stand up etc)

About the Role: Key Relationships

  • People Team
  • Group Legal and People Team Director 
  • A team of interns who support Front of House
  • Unruly employees (particularly our Sales Team)
  • External clients, guests and suppliers
  • Whitechapel Building team 

About You: Experience

You must have:

  • Previously delivered superior service in a customer-facing role (in any industry).
  • Experience answering phones with an excellent telephone manner.
  • Dealt with a variety of stakeholders (from delivery people to important clients/senior managers), and you have adapted your approach to their needs.
  • Previously solved problems in real-time, created work-arounds, and improved processes to prevent issues happening again in the future.
  • Experience in leading and managing processes 

About You: Skills 

You must be:

  • An Intermediate to Advanced user of Google Apps (Gmail, Calendar, Docs).
  • A fluent English speaker, with strong spelling and grammar.
  • A confident communicator, able to liaise with internal and external stakeholders at all levels verbally, via email or over the phone.
  • Relentlessly positive with the ability to make Unrulies, The Hive and guests feel welcome.
  • A skilled multi-tasker, able to prioritise incoming requests and think on your feet about the most effective way to address these.
  • An expert at anticipating eventualities – always one step ahead and looking to minimise business disruption.
  • Neat and organised with high attention to detail – able to ensure events and meeting spaces are set-up to a high standard.
  • Able to make best friends with a whole host of Unruly suppliers; from the Plumber and Handyman to the Postman and Couriers.
  • Practical and logical – You know how to change a lightbulb and can work out how to fix the coffee machine if it’s having a bad day. 

About You: Behaviour

You must be:

  • Professional – always providing superior levels of customer service, representing Unruly, and able to identify senior stakeholders.
  • Super friendly and personable – able to be the ‘face’ of Unruly for all visitors to Front of House.
  • Flexible – able to respond to ad-hoc requests and ready to turn your hand to anything.
  • Organised – able to identify and prioritise tasks and ensure they are completed.
  • Motivated – you love what you do, and are passionate about doing a great job on all tasks.
  • Someone who takes the initiative – always on the lookout for things which need doing, providing progress updates to stakeholders when required, rallying together the Interns to complete Front of House duties, suggesting process improvements and ensuring the wheels keep turning!

About You: Education & Qualifications

  • Honours-level degree or equivalent preferred (University of Life also counts.)

The Wow Factor

We’d love it if you:

  • Love a bit of health & safety.
  • Are passionate about digital video, social media and online culture.